Privacy Policy
Last updated: January 1, 2024
We are committed to protecting your personal health information with the highest standards of privacy and security.
At Where is my Doctor (operated by Eclipse Moon Digital Solutions LLP Solutions LLP), we understand that your health information is deeply personal. This Privacy Policy explains how we collect, use, protect, and share your information when you use our platform.
1Information We Collect
Personal Information
Name, email address, phone number, date of birth, and gender when you register on our platform.
Health Information
Medical history, symptoms, prescriptions, and consultation notes that you share with doctors through our platform.
Usage Data
Information about how you interact with our platform, including pages visited, features used, and time spent.
Device Information
IP address, browser type, operating system, and device identifiers for security and optimization purposes.
2How We Use Your Information
Service Delivery
To facilitate doctor appointments, video consultations, and health record management.
Communication
To send appointment confirmations, reminders, prescription updates, and important service notifications.
Platform Improvement
To analyze usage patterns, improve features, and enhance user experience on our platform.
Legal Compliance
To comply with applicable laws, regulations, and court orders regarding healthcare data.
3Data Sharing
Healthcare Providers
Your health information is shared with doctors you consult with, strictly for treatment purposes.
Service Partners
We may share limited data with payment processors, SMS providers, and cloud infrastructure partners.
Legal Requirements
We may disclose information when required by law or to protect the rights and safety of users.
No Sale of Data
We never sell your personal health information to advertisers or third-party marketers.
4Data Security
Encryption
All health data is encrypted at rest and in transit using industry-standard AES-256 encryption.
Access Controls
Strict role-based access controls ensure only authorized personnel can access sensitive health information.
Security Audits
Regular security audits, penetration testing, and vulnerability assessments are conducted.
Incident Response
We have a comprehensive data breach response plan and will notify affected users promptly if an incident occurs.
5Your Rights
Access
You have the right to access all personal information we hold about you at any time.
Correction
You can request correction of inaccurate or incomplete personal information.
Deletion
You can request deletion of your account and personal data, subject to legal retention requirements.
Portability
You can request a copy of your health records and consultation history in a portable format.
Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie preferences through your browser settings. Essential cookies required for the platform to function cannot be disabled.
We use analytics cookies (with your consent) to understand how users interact with our platform, helping us improve our services. We do not use advertising cookies or third-party tracking for marketing purposes.
Privacy Questions?
If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer.
support@whereismydoctor.in